Acceptance of Terms and Conditions

Thank you for choosing to be part of our community at Industrial Gutters LLC ("company", "we", "us", or "our"). By using our website and/or services you agree to the privacy policy and these terms and condition as follows:

Liability

Websites visitors are navigating on www.IndustrialGutters.com website at their own risk.

SMS / Text Messages

"By calling or texting these numbers 844-474-7246, 833-474-7246, 866-981-5036, Customers agree to receive text messages, If you no longer wish to receive text messages, you may opt-out at any time by replying "STOP".

Changes and Cancellations

If you'd like to cancel or change your order, please call 844-474-7246 or email info@industrialgutters.com as soon as possible. We'll do everything we can to accommodate your request. Please bear in mind that our order-fulfillment and shipping systems are designed to get orders out as quickly and efficiently as possible. Therefore, we cannot change or cancel an order once it has entered the shipping process. All cancellations must have written documentation/confirmation from a IndustrialGutters.com representative by fax or email. If you cancel your order after it has been shipped and refuse the shipment, you will be responsible for all freight and crating charges, plus a 20% restocking fee. In addition, if you ordered fabricated and/or special order items, you will be responsible for the full price of those items.

Return Policy

Your satisfaction is guaranteed. If you are not satisfied with your purchase, you may return it within 30 days from receipt of goods and we will refund the purchase price, less our shipping & handling costs, plus a 20% restocking fee. You must email info@industrialgutters.com or call 844-474-7246 and receive a RA# prior to return shipment. You must accompany the shipment with a copy of your receipt and the issued RA#. Refunds will not be made on returned merchandise received without an issued RA#. A credit card refund, in house credit, or check will be issued within 15 days after the return is received. You will be responsible for payment of the return shipping & handling charges. For your protection, we recommend you use UPS or Insured Parcel Post for shipment of returns. We will not be responsible for non-delivery or damage during return shipping. The merchandise must be in re-saleable condition and properly packaged in order to receive a refund. Refunds cannot be processed for items that are returned in poor condition. It will be the responsibility of the customer to initiate any claims with UPS or other carriers as to items damaged in return shipment. Fabricated items, including Gutters, Downspouts, Leader Heads and special order items are non-returnable and non-refundable. Gutter Machines and brakes are non-returnable and non-refundable, with the exception of manufacturer defects or damages.

Shipping Damage Policy

All quantities have been checked twice for accuracy, and products have been thoroughly inspected at our facility prior to shipment. After the shipment leaves our facility, the freight carrier is accepting responsibility for delivering the order as it was accepted on the bill of lading (COMPLETE AND IN GOOD CONDITION, EXCEPT AS NOTED). We need our customers to do the same upon delivery. It is the responsibility of the customer to inspect all packages upon receipt, checking for visible damages to the exterior of the packages and comparing contents with the packing slip. The customer is REQUIRED to note any damages in writing (on the bill of lading) to the delivering carrier at time of delivery to be eligible for reimbursement. All claims for shipping damages or missing product must be reported to us within (5) business days from delivery. This may be done by email info@industrialgutters.com or by calling 844-474-7246. We will handle all claims with our freight carrier on the customer's behalf and ship out replacement product immediately. Digital pictures may be requested to assist us in our claim with the freight company. Due to the nature of our products and the building sites our products are commonly delivered to, no damage claims will be accepted after (5) business days from receipt of product. If we receive notice within (5) business days of delivery, the customer will not be responsible for any additional charges.

DISCLAIMER OF WARRANTIES

Industrial Gutters LLC will assign or transfer to you any assignable or transferable manufacturer's warranties, if any, applicable to this purchase, in lieu of all other warranties, express or implied. Gutter Supply Inc MAKES NO OTHER WARRANTIES, EITHER EXPRESSED OR IMPLIED, AND SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

The customer agrees not to hold Industrial Gutters LLC responsible for any delay caused in whole, or in part, by circumstances beyond Industrial Gutters LLC reasonable control, including but not limited to force majeure, delays by carriers or delays in shipment or receipt of materials from suppliers.

Industrial Gutters LLC will not be liable under any circumstance for consequential or incidental damages arising out of or in connection with your order. Industrial Gutters LLC liability is limited to repayment of the purchase price of items not conforming to the description on the Industrial Gutters LLC invoices upon return of the items to Industrial Gutters LLC. THIS REMEDY IS YOUR EXCLUSIVE REMEDY. You agree to indemnify and hold Industrial Gutters LLC harmless from and against all claims, demands, action, causes of action, costs, expenses and attorney's fees arising out of or in connection with any injury, including death, to any person or persons (whether third parties or your agents, servants or employees), and any other damages to or loss of any property (whether belonging to you or a third party), and any other damages recognized at law or inequity, caused by or resulting from, in whole or in part, any act(s) or omission(s), negligent or otherwise, by you, or by any of your agents, servants, employees, subcontractors or customers. In the event that the applicable law prohibits enforcement of this clause as written, then and only then, this clause shall be modified to provide maximum indemnification allowable under the applicable law.